RETURNS, REFUNDS & EXCHANGES POLICY
Returns, Refunds & Exchanges
We want you to love your Rippy’s gear as much as we do! If something’s not quite right, no stress — we’ve made returns simple.
Eligibility
- Items must be returned within 30 days of receiving your order.
- Items must be unworn, unwashed, and in their original condition (tags attached).
- Sale items can be exchanged for another size if stock is available, but are non-refundable.
Return Options
You can choose between:
- Full refund to your original payment method, or
- Exchange for another size or item (subject to availability).
Return Costs
- Return postage is at the customer’s expense.
- We recommend using tracked postage so you can follow your parcel safely back to us.
- If your item is faulty or we’ve made a mistake, we’ll cover the return postage — just email us first so we can arrange it.
How to Return Your Item
- Email us at rippys.clothingco@gmail.com with your order number and reason for return.
- We’ll confirm eligibility and send you a quick approval message.
- Pack your item securely with your name and order number inside.
- Post it to:
Rippy’s Clothing Co
PO Box 278
Margate QLD 4019
Australia - Once your parcel arrives, please allow 5–7 business days for processing.
- You’ll receive an email once your refund or exchange has been completed.
Need Help?
If you have any questions, just reach out — we’re here to help. rippys.clothingco@gmail.com